Zoome Casino Privacy Policy

At Zoome Casino, we respect your privacy and are committed to protecting the personal data you share with us when you register, deposit, play or withdraw funds through our platform. This Privacy Policy explains how we, Novatrix SRL, a company registered in Costa Rica under registration number 3-102-893958, together with Vixatrix Limited, registered in Cyprus under number HE 459370, collect, use, store and safeguard your information when you access Zoome Casino online. By using our services, you agree to the collection and use of your data as described below.

Information We Collect

When you create an account at Zoome Casino, we collect the information necessary to verify your identity, process payments and comply with our licensing obligations under the Tobique Gaming Commission, e-gaming licence no. 0000002. We gather this information directly from you and, in some cases, from third parties such as payment providers and identity verification services.

• We collect your full name, date of birth, residential address and contact details when you sign up for casino Zoome services.
• We record your email address, phone number and preferred language, including Australian English and other supported localisations.
• We collect payment information, including card details, bank transfer data and cryptocurrency wallet addresses used for Zoome Casino withdrawal and deposit transactions.
• We log your gameplay activity, wagering history, bonus usage and loyalty programme progress.
• We store technical data such as your IP address, device type, browser and operating system when you access Zoome Casino online or through our browser-installable app.
• We retain copies of identification documents submitted during our know-your-customer verification process.

How We Use Your Information

We use the personal data we collect to operate Zoome Casino responsibly and to provide you with a secure, personalised experience. Our use of your information includes the following purposes.

• We use your data to verify your identity and age before allowing you to complete zoome casino sign up procedures.
• We process your payment details to handle deposits and withdrawals across our supported methods, including cards, bank transfer and cryptocurrencies.
• We use your gameplay data to calculate loyalty CompPoints, VIP status and eligibility for a zoome casino welcome bonus or other promotional offers.
• We analyse your account activity to detect fraud, prevent money laundering and comply with responsible gambling obligations.
• We contact you regarding account updates, security notices and, where you have consented, marketing communications about new games or promotions.
• We use aggregated data to improve the performance of Zoome Casino mobile and desktop platforms.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience while you play at Zoome Casino. Cookies allow us to remember your login preferences, maintain your session when you use Zoome Casino login features, and understand how visitors interact with our website. You can manage or disable cookies through your browser settings, though doing so may limit certain functions, such as remaining logged in or accessing personalised offers.

Sharing Your Information

We do not sell your personal data. However, we may share your information with trusted third parties who help us operate our services and meet our legal obligations.

• We share payment data with processors such as Tronabriz Limited and CoinsPaid to complete transactions securely.
• We disclose information to regulatory authorities, including the Tobique Gaming Commission, when required for licensing compliance or dispute resolution.
• We may share data with the independent ADR body EGIS if a dispute cannot be resolved directly with our support team.
• We work with identity verification providers to confirm your age and identity before processing withdrawals.
• We may disclose information to law enforcement agencies where legally required, particularly in relation to anti-fraud and anti-money-laundering obligations.

Data Security

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, alteration, disclosure or destruction. Our security practices include encryption of sensitive data, restricted internal access controls and regular monitoring of our systems. While we strive to protect your information whether you access Zoome Casino online, through our Zoome Casino app, or via our browser-based PWA, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal data for as long as necessary to provide our services, comply with our legal and regulatory obligations, resolve disputes and enforce our agreements. Financial records and identification documents are typically retained for the period required under applicable gaming regulations, even after you close your Zoome Casino account.

International Data Transfers

Because we operate through entities based in Costa Rica and Cyprus, and serve players across Australia, New Zealand, Canada and other localisations, your data may be transferred to and processed in countries outside your country of residence. We ensure that any such transfer is carried out with appropriate safeguards to protect your personal information, wherever our servers or service providers are located.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data. We are committed to honouring these rights wherever applicable.

• You have the right to request access to the personal data we hold about you.
• You may ask us to correct inaccurate or incomplete information in your account.
• You can request deletion of your data, subject to our legal retention obligations.
• You may withdraw consent to marketing communications at any time.
• You can request a copy of your data in a portable format where technically feasible.

To exercise any of these rights, you may contact us directly, and we will respond within a reasonable timeframe in accordance with applicable law.

Restricted Jurisdictions and Age Requirements

Our services are not available to residents of certain restricted countries, and we do not knowingly collect data from individuals under the legal gambling age in their jurisdiction. If we discover that we have inadvertently collected information from a restricted or underage individual, we will delete that data promptly and close the associated account.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements or other factors. We encourage you to review this page periodically. Continued use of Zoome Casino after any changes take effect constitutes your acceptance of the revised policy.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, our support team is available around the clock. You can reach us via live chat, email at support@zoome.casino, or WhatsApp at +447831130277. We are here to help with any privacy concerns related to your use of Zoome Casino, including account verification, data requests or general enquiries about how casino Zoome protects your information.