Zoome Terms and Conditions

Welcome to Zoome Casino. These Terms and Conditions govern your use of casino Zoome and all services available through our platform. By creating an account, you confirm that you have read, understood and agreed to be bound by these terms. We reserve the right to update this agreement at any time, and we encourage you to review it periodically while using Zoome online casino.

Acceptance of These Terms

By completing Zoome Casino sign up, you accept these terms in full. If you do not agree with any part of this document, you must not access or use our services. We may amend these terms from time to time, and continued use of Zoome after changes are published constitutes your acceptance of the revised terms.

Company Information and Licensing

Our services are operated by Novatrix SRL, registered in Costa Rica under reg. 3-102-893958, Province 03 of Cartago, County 07 of Oreamuno, Potrero Cerrado. Certain services associated with these terms are also provided by Vixatrix Limited, registered in Cyprus under reg. HE 459370. We operate under a licence granted by the Tobique Gaming Commission, e-gaming licence no. 0000002. You may verify our licence directly with the Tobique Gaming Commission. Should a dispute arise that we cannot resolve directly, you may escalate the matter to the independent ADR body EGIS at disputes@egis-adr.com.

Eligibility and Account Registration

You must be at least 18 years old, or the legal age of majority in your jurisdiction, to register with us. When you complete Zoome Casino login for the first time, you must provide accurate and complete personal information. We do not permit the creation of multiple accounts, and we reserve the right to suspend or close any account that violates this rule. Residents of certain countries, including but not limited to the United States, United Kingdom, Canada (Ontario and New Brunswick), Belgium, Netherlands, Poland, and several others listed in our restricted territories policy, are not eligible to use casino Zoome Australia services. Swedish players may access the platform but are excluded from all bonuses, promotions, VIP benefits and loyalty point exchanges.

Verification and Responsible Account Use

We require identity verification (KYC) before processing any withdrawal request. If your verification documents are incomplete, we may hold your withdrawal request for up to 28 days. We are committed to protecting your account and may request additional documentation at our discretion to confirm your identity, age, and source of funds.

Deposits and Withdrawals

We accept deposits in Australian Dollars through Visa, Mastercard, Giropay, CashToCode, bank transfer, and several cryptocurrencies including Bitcoin, Bitcoin Cash, Litecoin, Ethereum, DogeCoin, and USDT. Minimum deposits start at A$20 for cards and e-wallets and A$85 for bank transfer, with no fees charged on any method. When you request a Zoome Casino withdrawal, we process most requests within 3 hours on our side, though processing may take up to 24 hours, and payouts are generally completed within 72 hours of approval. Withdrawal limits apply at A$1,500 per day, A$7,500 per week, and A$15,000 per month, though progressive jackpot winnings are excluded from these caps and paid in full. All deposits must be wagered at least three times before you may withdraw funds, and poker contributes only 5% toward that requirement.

Bonuses and Promotions

Our Zoome Casino bonus offers, including the welcome package and ongoing weekly promotions, are subject to specific wagering requirements and terms. Our welcome bonus is structured across three deposits, each requiring a minimum deposit of A$20 and each wagered 40 times. We do not currently operate a Zoome Casino no deposit bonus program; all offers require a qualifying deposit. Free spins issued as part of promotions must be activated within 1 day and remain valid for 7 days. Maximum bet while any bonus is active is A$7.50 per round, and maximum winnings are capped at 10 times the bonus amount. We apply real balance funds first during wagering, followed by bonus funds. Bonuses are not extended to citizens of Poland, Sweden, Israel, Spain, the United Kingdom or the United States, and Finnish players are excluded from our welcome offer. We also run recurring promotions such as Monday Reload, Wednesday Reload, Weekend Reload, and Thursday Cashback, each carrying its own minimum deposit and wagering conditions detailed on our promotions page.

Loyalty Program and VIP Status

We reward consistent play through our ten-level CompPoints ladder, running alongside five VIP statuses from Bronze through Secret. Points are earned at a rate of 1 CP per A$30 wagered on slot games, while table games contribute only 5% toward this calculation. Our VIP program includes exclusive cashback rates, a personal account manager from Gold level, and access to the Wheel of Fortune with reduced wagering requirements. Sweden-based players are excluded from loyalty point exchanges and VIP benefits.

Games and Software

We provide access to over 4,000 games from leading providers such as BGaming, Betsoft Gaming, Yggdrasil, Playson, and many others. You can enjoy the Zoome Casino games download experience directly through your browser, with no separate installation required for desktop play. Our Zoome Casino app functions as a browser-installable progressive web app, which can be added to your home screen on iOS or Android without visiting an app store. This means Zoome Casino app download and Zoome Casino app android access are both available without traditional app store distribution. We optimise our platform for Zoome Casino mobile play, ensuring smooth performance for slots, live dealer tables, and jackpot games across devices.

Fair Play and Game Integrity

We work exclusively with licensed and certified game providers to ensure fair outcomes across our slots, table games, and live dealer offerings. Our platform includes blackjack, roulette, baccarat, video poker, crash games, and jackpot slots, all powered by independently tested software.

Responsible Gambling

We are committed to promoting responsible gambling among our players. We provide tools including deposit limits, self-exclusion options, and reality checks to help you manage your play. If you feel your gambling is becoming a concern, we encourage you to contact our support team for guidance and resources.

Limitation of Liability

We are not liable for any losses arising from your use of our services, including but not limited to technical failures, internet connectivity issues, or third-party payment processing delays. Our liability, where applicable under law, is limited to the value of your account balance at the time of the relevant incident.

Dispute Resolution

If you have a complaint, we ask that you first contact our customer support team so that we may attempt to resolve the matter directly. If we are unable to reach a satisfactory resolution, you may refer the dispute to the Tobique Gaming Commission or to the independent ADR provider, EGIS, at disputes@egis-adr.com.

Changes to These Terms

We may revise these terms periodically to reflect changes in our services, regulatory requirements, or business practices. We recommend checking this page regularly, as your continued use of Zoome constitutes acceptance of any updates.

Contact Us

If you have questions regarding these terms, our support team is available 24/7 via live chat, WhatsApp at +447831130277, or by email at support@zoome.casino. We are here to help with any queries related to your account, deposits, withdrawals, or promotions.